Tuesday, 8 March 2016

Three Sucks

For some time now, Three mobile have been taking 4 direct debits for 3 accounts. I rang some time ago to ask why, they said the 4th was for out of contract charges such as roaming. OK. So I just called again and it turns out they have two numbers assigned to the same SIM and are therefore billing me twice every month. They never thought to mention this before.

Call 1 to customer service helped me to figure out the problem. At the point that the agent was about to give me the conflicting number, I got cut off.

Call 2 needed a bit of backtracking to get the number, and confirmed that they have two accounts in my name, same phone, different numbers. The agent escalated the call to Amit. Amit said hello, and I got cut off.

I waited 20 minutes for Amit to call me.

Call 3 and I had to start completely from scratch, all over again. I had to explain everything that was going on. The agent couldn't just transfer me to Amit. I had to explain everything again. I was getting frustrated. Finally she figured that I had to speak to Amit. Then she told me that Amit had already called me. No he hadn't. What number had Amit called me on? Oh yes, of course, the redundant number which they told me has never been used. I KNOW IT'S NEVER BEEN USED, IT'S A DUPLICATE!! SO WHY IS AMIT CALLING ME ON IT??

Now I'm waiting for Amit to call me on, amazingly, THE NUMBER THAT I CALLED THEM ON.

Meanwhile, their music on hold is interrupted by an advert... "Getting charged for 0800 numbers sucks..." No, purple muppet, getting charged twice for the same phone is what sucks.

Let's see what happens.

p.s. an hour later... no call back from Amit yet

12 hours later... no call back from Amit

Call 4. Can I speak to Amit? No you can't. You have to wait 24 hours for him to call you.

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